Frequently Asked Questions

MyBluebonnet is a new way of doing business with Bluebonnet Electric Cooperative. Our new business system features changes and improvements online, on our mobile app, through our automated telephone system, on your paper bill and to the emails you receive from us. In addition to a fresh look, the new mobile app and online account at bluebonnet.coop have easy-to-use tools to pay your bill, monitor your energy use, set up payments, update your account and more. Another element of MyBluebonnet is our improved automated phone system, which now offers more ways to pay, including check by phone and the ability to enroll in Auto Pay. Enhancements to your paper bill include highlighting the most important information: how much you owe and when your bill is due. Emails will have a new look and convenient buttons, such as for logging in to your account. 

Both offer similar features and allow you to choose how you want to manage your account. If you prefer to use a computer or tablet, we suggest using the web version. If you prefer to use your smartphone, download our new, free mobile app for iPhone and Android devices.

In addition to a new look, your online account offers additional ways to study your energy use. When you log in, you will see alerts and co-op news on the top right side of the dashboard screen. On the app, look for the “Notifications” tab. You can customize how Bluebonnet communicates with you. Options can include email, text or push notifications through the app. You can also pay multiple accounts in one transaction. 

This web page is the best place to start. It has answers to frequently asked questions, written instructions and video tutorials. We’ll add more information about MyBluebonnet’s features and update it as new features become available. We will also provide information, tips and prize giveaways on our pages in Texas Co-op Power magazine and on Facebook and Twitter! If you have questions after reading the FAQs, email memberservices@bluebonnet.coop or call 800-842-7708.

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Click here, or click “Register” in the top right corner of the bluebonnet.coop homepage (or any page of the website. You’ll need your account number, last name or name of your business on the account, and the email address you want associated with your account. 

Enter the requested information, and click “Submit.” 

Next, you’ll select a security question: either the amount of your last bill or the ZIP code on your account. Enter the answer, click the box to confirm that you are not a robot, read the terms and conditions, and click the box at the bottom to accept them. 

Next, go to your email inbox and look for a new email from Bluebonnet. This is to verify your email address. In that email, click on the “Verify Account” link, and you’ll go to a page to create and confirm a password. Then click “Submit.”

One last thing: To ensure account safety, you’ll need to create a security phrase, something that is easy for you to remember but hard for others to guess. When you make payments in the future, you’ll see that phrase in the top right corner of your online account, a visual reminder that it’s safe to make the payment.  Enter your phrase and click “Save.”

You’re done! Now you are on your account dashboard, ready to start doing Bluebonnet business.

If you have already updated your username to your email address, click here to go to our password reset page. There, you’ll be asked to enter some information: your account number, last name or business and the email address associated with your Bluebonnet account. Click “Submit.” Next you’ll answer a security question (either billing ZIP code or most recent bill amount), then enter and confirm your new password. You also might be able to retrieve your password from your preferred website browser. Here are instructions for Safari, Google Chrome, Firefox, Internet Explorer, iOS device or Android device.

If you have not changed your username to an email address, your login information did not transfer over when we changed to the new business system. Re-registering takes only a few steps. You will need your account number, last name or name of the business on the account, the email address you want associated with your account, and either the amount of your last bill or the ZIP code on the account. Follow the prompts, which are outlined in the first question and answer in this section.

Our new business system requires an email address as your username. Many online accounts use email addresses as usernames, which are easier to remember.

Click here and you will be asked to enter your account number and last name or business name, then click “Submit.” Select the security question for your most recent bill amount or billing ZIP code, enter the answer, and then click “Submit.” You can also try to retrieve a saved username on your preferred website browser. Here are instructions for Safari, Google Chrome, Firefox, Internet Explorer, iOS device or Android device..

Make this change by logging in at bluebonnet.coop, click on the "My Profile” tab, “My Information,” then “Update My Login E-Mail or Password.” 

You can find it on your Bluebonnet bill or by calling member services at 800-842-7708 from 7:30 a.m. to 5:30 p.m. Monday through Friday.

When you’re setting up an online account or if you already have one and log in for the first time, you’ll see a request for something new: a security phrase. This is a few words that are easy for you to remember but hard to guess, even by someone who knows you. Once it is set up and you make a payment, you’ll always see that phrase in the top right corner. Remember to look for it there and know it is safe to make that payment.

Email memberservices@bluebonnet.coop or call 800-842-7708.

No, you’ll need to search for “Bluebonnet Electric” in Apple’s App Store or Google Play and download the new MyBluebonnet app. It’s a good idea to delete the old app from your phone because it will no longer work. If you try to launch the old app, you will be prompted to download the new app.

Launch the MyBluebonnet mobile app, and click on “Don’t have an account? Register now.” You will need your account number, last name or name of the business on the account, plus the email address you want associated with your account. Enter the requested information, and click “Continue.” Select a security question (your billing ZIP code or the amount of your last bill), enter the answer and click “Register.” You’ll get an email about verifying your account, which will allow you to set up your password. Once that’s complete, you’ll see a screen confirming that registration is complete, and then you’ll be able to see your account details and get started.

On the app’s launch screen, click on “Can’t access your account?” At the top, you can toggle between “Reset Password” or “Recover Registered Email.” Select the one that is applicable, fill in the requested information and click “Continue.” Then follow the prompts. You can also try to retrieve your saved username or password from an iOS device or an Android device.

In addition to a new name and a new look, the MyBluebonnet app has a few different features. After logging in, you’ll see that the home screen now has a link at the top to report an outage. Quick links can take you to other top features both on the app and on the bluebonnet.coop website. You’ll still see an overview of your account, energy use and services. Menu options are now “Bill & Pay,” “Usage,” “Notifications” and “More.” The “Usage” tab provides more options for monitoring your energy use. “Notifications” gives you additional information about the status of your account and important messages from Bluebonnet. If you want to store payment methods or sign up for paperless billing, go to “More.” There, you can update your contact information, contact Bluebonnet or track the status of outages or issues you have reported.

We recommend downloading the mobile app if you want to do business on your phone. The app is built to look and function best on a smartphone.

We recommend going to bluebonnet.coop on a web browser on your tablet. Your online account functions best on a larger screen. The mobile app is optimized for use on a phone.

Email memberservices@bluebonnet.coop or call 800-842-7708.

After logging in at bluebonnet.coop, there are several places where you can access your bill. Click on “Pay My Bill” in the left column, “Pay Now” in the top right corner, “Make Payment” in the Account Overview box or click on the “Billing & Payments” tab. Select the account(s) to pay, review or change the amount you want to pay, then click “Pay Now.” Confirm the information, and click “Continue.” Select a payment method, and follow the prompts. 

If you make a one-time, same-day payment, you will have the option to save that payment method. You may also go to the “My Profile” tab to store a payment method. On the mobile app, click “More,” then “Settings.”

Yes, if you were signed up before June 2020, you are still enrolled in our Auto Pay Program.

After logging in, make this month’s payment and save it as a stored payment account. You can also click on “Billing & Payments” (or “Bill & Pay” on the mobile app), go to “Auto Pay Program” and follow the prompts.

After logging in at bluebonnet.coop, click on the “My Profile” tab, then the “Update My Paperless Settings” tab. Toggle the “Paperless” button to “ON,” and click “Yes.” On our mobile app, log in, click the “More” tab at the bottom, click “Settings,” then “Paperless Billing.” Toggle the button to the left, and click “Yes.”

Yes, any member with an email on file with Bluebonnet now automatically receives an email with bill information. If you are not signed up for paperless billing, you will still receive a paper bill in the mail, usually a few days after you receive the email. 

Yes, in “Billing & Payments” on the web or “Bill & Pay” on the app, click the checkbox by the accounts you want to pay. You can edit the total, then select a payment method and pay all of them with one click.

After logging in, go to “My Usage” on the web or the “Usage” tab on the mobile app. On the web, the new Usage Explorer gives you a detailed look at your past and current energy use. Usage Comparison lets you compare two bills’ worth of usage history side by side. Average Usage shows you what your typical energy use was for a selected time period. Select an account, and the tools offer various options, such as viewing by month, day or hour, selecting a date range, seeing the data by usage or cost, and controlling the line that shows what the outdoor temperature was at that time.  Watch the video tutorial »

 

After logging into MyBluebonnet on bluebonnet.coop, go to “Notifications,” then “Manage Notifications.” To the right of the Power Usage Alert, click “Options,” and follow the prompts. On the app, go to “More,” “Settings” and then “Manage Notifications.” Click on “Power Usage Alert,” then “Add New Alert” and set your thresholds. Then click “Continue,” select contact preference and click “Save.”

At bluebonnet.coop, click on “Report Outage” at the top of any page. On our mobile app, log in and click on “Report Outage/Inquiry” at the top of the home screen. If you have a cell phone on file, you can also report an outage by texting OUT to 85700. You can also call 800-949-4414.

If you have a cell phone on file, you’re automatically enrolled in Bluebonnet’s Outage Alerts text service, or you can text BBOUTAGE to 85700. Save that number in your phone, perhaps as “Bluebonnet outages.” Then, you can text OUT to report an outage, STATUS to request an update, HELP to get more information and STOP to quit.

You can view our outage map at any time, or, if you are enrolled in Outage Alerts, you can text STATUS to 85700.

Log in to MyBluebonnet on bluebonnet.coop, click on “Request Service” or “Contact Us,” then “Make a Service Request.” On the mobile app, log in and click on “Report Outage/Inquiry” at the top of the home screen.

Just call 800-842-7708. Press option 2 to use our automated system for bill payment and account information.

The initial options are slightly different. Option 2 takes you to our automated system for bill payment and account information. If you prefer to make a payment with a member service representative, press option 5 during business hours, from 7:30 a.m. to 5:30 p.m. Monday through Friday. However, in addition to paying with a credit or debit card, option 2 now allows members to pay with a check, sign up for automatic payments, save a payment method and make a payment arrangement. The sometimes cumbersome voice command option has been removed from the automated phone system. 

Yes, in streamlining the steps, we expect most transactions to take less time.

Yes. When you call 800-842-7708 and press option 2, there are a few ways to save your payment information. You can then press 1 to pay by credit or debit card and save that payment method after you have completed the payment. You can press 5 to pay by check and also save that payment method at the end. If you don’t want to make a payment, you can press 3 to add or update a payment method. Follow the prompts: You will enter your Bluebonnet account number, add checking account or credit/debit card information, and then get confirmation that the stored payment method has been saved.

The new check-by-phone option requires a PIN to keep your bank account information secure. You will set up that four-digit PIN when you first use the feature and enter it to use that payment option next time.

You can call 800-842-7708 from 7:30 a.m. to 5:30 p.m. Monday through Friday, and press 5 to make a payment with a member service representative or press 0 to speak with a member service representative about a different matter.

The biggest change is that the payment stub is now at the bottom of the bill. You’ll also notice that the information you want most – the amount you owe and the date your payment is due – is at the top in a blue-bordered box. Your 13-month usage chart is easier to read, the message from Bluebonnet is more prominent, we’ve added a splash of color throughout the bill and there’s an informational graphic on the back of the bill with useful or important Bluebonnet information.

Other than the changes noted above, there are no significant changes to bills for our commercial members.

Other than the changes noted in the first question, there are no significant changes to bills for members with renewable energy systems that are connected to Bluebonnet’s grid. You will notice more changes if you log in to your online account at bluebonnet.coop or via our mobile app. You will see more ways to analyze your energy use.

Having the payment stub on the bottom of the bill helps automate payment processing. It’s also a little easier to tear from the bottom.