FAQs

Electric Service and Outages


Can I get electricity from Bluebonnet?
Our service area is within 14 counties in Central Texas, mostly east and south of Austin and stretching nearly to the outskirts of Houston. To find out if your home or business is in our service area, call us at 800-842-7708 during business hours or take a look at our interactive map.
What are the meter loop specifications for my new electric service?
We'll provide you with the proper meter loop specifications. You can find a list here.
Why are planned outages necessary?
We're constantly working to improve our electric distribution system. Occasionally, those changes and improvements — most often to increase voltage — require isolated, short-term planned power outages to ensure the work is done efficiently and safely. Planned outages are typically scheduled during the spring or fall when temperatures are milder, and generally last from 60 to 90 minutes.

During voltage changes, Bluebonnet crews flip switches on hundreds of transformers or replace transformers with equipment designed for higher voltage. Bluebonnet notifies members when there will be planned outages in their area. The information is also provided on our website, bluebonnet.coop.
What do I do when my power goes off?
Please report your outage online, via text message, or call us at 800-949-4414. You can see outages in our service area using our outage map. For updates and information on restoration times, follow us on Twitter, or sign up for outage alerts.
What is the Houston toad, and what does it have to do with Bluebonnet's service area?
The U.S. Fish and Wildlife Service (USFWS) listed the Houston toad (Bufo houstonensis) as an endangered species more than 30 years ago. The toad is protected under the federal Endangered Species Act of 1973, as amended, which prohibits the "take" of threatened and endangered species. "Take" is defined as "harass, harm, pursue, shoot, wound, kill, trap, capture or collect, or attempt to engage in any such conduct."

Bluebonnet joined with the Lower Colorado River Authority (LCRA), Austin Energy and Aqua Water to obtain a permit from the USFWS that allows us to work within the Houston toad's sensitive habitat, as long as Bluebonnet complies with specific conservation practices. The permit, issued in 2005, lasts 30 years, and covers central, northern and eastern Bastrop County, as well as western Lee County. Bluebonnet acquired a 452-acre land tract within the permitted area, where the cooperative built its headquarters and established a nature preserve and Houston toad habitat.

Billing and Payment


How do I pay my electric bill?
You can pay your monthly bill online, by mobile app, by phone or in person at one of our five member service centers. When you pay by phone, we accept Visa, MasterCard and Discover cards. When you pay online, we accept those same credit/debit cards, plus eChecks. Find out more about our payment options.
What are all of the charges and fees?
The monthly residential electric bill has two charges: Wholesale Power Cost and Bluebonnet Residential Service. In addition, members who live in cities are charged a franchise fee by their city. The fees for businesses are similarly calculated, but depend on the amount of electricity used and the type of commercial service.
What if I can't afford to pay my bill?
If you're having trouble keeping up with your payments, you can apply to defer your past due amount or seek financial assistance. Or, if you would like more information, contact us at 800-842-7708 during business hours. 
When will my power be shut off because of late payments?
Payment for monthly electric bills is due 16 days from the date the bill is issued. Bluebonnet sends a delinquency notice if payment is not received by the due date. Members are allowed 10 days to pay the bill after the date of the delinquency notice. If the amount due continues to be unpaid, electric service may be disconnected.

If electric service is discontinued for bill non-payment, members must pay the full amount owed, a reconnect fee and a deposit if applicable.

Learn more about our past due policy or financial assistance.

Account Management


How do I manage my account information?
Log in to My Account, click on the "Preferences" tab and enter your updated information.
How do I change my password or username?
Simply log in to My Account and click on the "My Settings" tab. Scroll down to the Login Information, enter your updated information, and click "Save Changes."
How do I update my contact details?
Log in to My Account, click on the "Preferences" tab and enter your updated information.
How do I change my phone number?
Log in to My Account, click on the "Preferences" tab and enter your updated information.
How do I change my address?
Log in to My Account, click on the "Preferences" tab and enter your updated information.
How do I change my email address?
Log in to My Account, click on the "Preferences" tab and enter your updated information.

Additional Services for Members


What do I do if tree branches are growing close to power lines?
Tree trimming near power lines is a critical service offered to members to maintain safe and reliable electric service. Trees near power lines can contribute to outages and, in some cases, be dangerous. In an emergency, call 911. If not an emergency, please notify Bluebonnet if you believe trees on your property pose a threat to a power line. To request tree trimming or to report a potential hazard, make a service request or call 800-842-7708.
I think my meter is inaccurate. How do I have it tested?
You can request one test free of charge every four years. You may have your meter tested more often, but if the meter is within accuracy standards of plus or minus 2 percent, you will be charged $50.

To request meter testing, make a service request online or call 800-842-7708 during business hours.

If a meter does not register electric consumption for any period, unless bypassed or tampered with, Bluebonnet will charge the member an amount based on the kilowatt hours used under similar conditions and time period during the preceding periods or previous years. The time period used to estimate the member's charge cannot exceed three months.

Conservation and Safety


Why doesn't Bluebonnet offer rebates to members who install renewable energy, energy-efficient appliances or energy conservation upgrades?
Bluebonnet is one of the most progressive utilities in the country and supports renewable energy, energy efficiency and conservation. As a member-owned electric distribution co-op, whose sole source of revenue is the bills our members pay, rebate programs must make good economic sense and benefit every member in addition to the member who receives the rebate. We constantly evaluate other utilities' rebate programs to see if one could be used as a model for a Bluebonnet rebate program.
How do I find the most energy efficient appliances?
When purchasing new appliances and electronics, always remember to look for the ENERGY STAR® label. ENERGY STAR is the U.S. government's rating program that shows which items are more efficient, and will save you money over the product’s useful life.
How can I use green sources of energy?
As a Bluebonnet member, you can choose to get your energy from renewable resources by signing up for our Green Energy Rates or by generating your own power.

Learn more about green rates and home renewable »
Is it safe to dig on my property?
Call 811 to find out if there are underground lines in your work area. Your local city's representative will contact Bluebonnet to locate primary power lines nearby. If you outline the excavation area in white paint beforehand, it will help the crew find the dig site. Please allow at least 48 hours.
What should I know about electric safety?
Bluebonnet offers a variety of safety presentations for local schools and community organizations.
Learn more »

Co-op Governance


How do I become a board member?
Bluebonnet has 11 directors, each representing one of the seven districts of Bluebonnet's service area. Directors are elected by ballot at each Annual Meeting of the members (held the second Tuesday in May). Directors are elected to three-year staggered terms.

To run for director or accept a nomination, candidates must meet certain eligibility requirements and complete the application for nomination process. Learn more »
What is discussed during board meetings?
You can find agendas for upcoming Board of Directors meetings as well as past meetings in our archives.
View Board agendas »