How to Contact Us


Report Outage »   View Outage Map »   Storms & Outages Center »
To report an outage by phone, call 800-949-4414

Make a Service Request »

Member Service Call Center: Monday-Friday, 8 a.m.-5 p.m.
Phone: 800-842-7708*

*For your account security and to access your account information, our member service representatives will ask you to confirm your identity by verifying two of the following forms of identification: your Social Security, driver's license, passport or tax identification number.


Member Service Centers

Drive-through: Monday-Friday, 8 a.m.-5 p.m.

1 Bastrop Member Service Center
690 Texas Hwy. 71 W, Bldg. 1
Bastrop, Texas 78602

Phone: 800-842-7708
Fax: 512-321-3471

2 Brenham Member Service Center
2401 US Hwy. 290 W.
Brenham, Texas 77833

Phone: 800-842-7708
Fax: 979-836-4300

3 Giddings Member Service Center
3190 E. Austin Hwy.
Giddings, Texas 78942

Phone: 800-842-7708
Fax: 979-542-2392

4 Lockhart Member Service Center
1916 W. San Antonio St.
Lockhart, Texas 78644

Phone: 800-842-7708
Fax: 512-398-9844

5 Manor Member Service Center
810 Lexington
Manor, Texas 78653

Phone: 800-842-7708
Fax: 512-272-8920

Bluebonnet Headquarters

P.O. Box 729
155 Electric Ave. (formerly 650 Texas 21 E.)
Bastrop, Texas 78602

Ways to pay your bill »

Executive Team

Matt Bentke
General Manager/Chief Executive Officer
Email Matt
Office: 512-332-7927

Sarah Newman-Altamirano
General Counsel
Email Sarah
Office: 512-332-7928

Grant Gutierrez
Chief Financial Officer
Email Grant
Office: 512-332-7930

Eric Kocian
Chief Engineer/System Operations Officer
Email Eric
Office: 512-332-7947

Rachel Ellis
Chief Administrative Officer
Email Rachel
Office: 512-332-7929

Will Holford
Manager of Public Affairs
Email Will
Office: 512-332-7955
Mobile: 512-289-5982

Additional Contacts

Melissa Segrest
Manager of Marketing and Communications
Email Melissa
Office: 512-332-7948
Mobile: 512-415-8595

Barbara Seilheimer
Manager of Member Services Operations
Email Barbara
Office: 979-542-8655

Leslie Barrios
Manager of Function/App Support
Email Leslie
Office: 512-332-7834

Jennifer Foery, SPHR/ SHRM-SCP
Manager of Human Resources
Email Jennifer
Office: 512-332-7821

Wesley Brinkmeyer
Manager of Energy Services
Email Wesley
Office: 979-277-7232