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Get payment assistance through self-service options

0111
 2021
Bluebonnet Electric Cooperative offers several ways for members to seek help paying their bill. These self-service options are available 24/7 online, on the MyBluebonnet mobile app and through our automated phone system.

ONLINE

Our website offers information about payment extensions, local energy assistance providers and other helpful information such as a weatherization program that covers home improvements to reduce your power bill.

When you request a payment extension, you will be directed to log in to your MyBluebonnet account. If you haven’t yet registered for a MyBluebonnet account, on the login screen click “Sign up to access our Self Service site.” You can also click Register at the top of bluebonnet.coop. Once you’ve logged in, click on the Billing & Payments tab, then the Payment Extensions link.

This option gives qualified members an extension on the due date of their current monthly bill. The member must be past due only on their current bill, have applied within 10 days of the due date and have met the requirements of previous payment extensions.

If you are looking at bluebonnet.coop on a mobile device, you will need to log in to your MyBluebonnet account. Click on Billing & Payments, then Payment Extensions.

MOBILE APP

On the MyBluebonnet mobile app, log in and click on the Bill & Pay icon, then Payment Extensions. Click the small ‘I’ in the top right corner of the screen for more information about payment extensions. If you haven’t downloaded the new app, just search MyBluebonnet in Apple’s App Store or Google Play. Members can register for a MyBluebonnet account through the app’s launch screen. Click “Don’t have an account? Register now.”
 
BY PHONE

The MyBluebonnet automated phone system now offers members the option to request a payment extension. Call 800-842-7708, and once prompted, press 2 to use the automated system, then press 2 to inquire about your account and follow the prompts to request a payment extension.

Bluebonnet knows that the COVID-19 outbreak continues to financially impact many families and businesses. We do our best to work with members who need help with their electric bill. If these self-service options don’t meet your needs, call a member service representative at 800-842-7708 between 7:30 a.m. and 5:30 p.m. Monday through Friday.


 

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