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BLUEBONNET Q&A: Tips for contacting us

0306
 2017


Kathy Holmes, member service call center supervisor

Q: I had my bill with me when I made a payment at a Bluebonnet member service center recently, but do I need to have my bill handy any time I contact the co-op with a question?
 
A: Thanks so much for bringing your bill with you. Whether you come into a member service center or call us, having your account number ready will save you a lot of time. Although we can look up the account with other information, the account number is the most accurate way for us to ensure we’re handling the correct account.
 
Quick tips: At a member service center, one of our representatives can write your account number on a card to store in your wallet. If you typically call us, you might find it helpful to store our number – 800-842-7708 – in your contacts and include your account number in the Notes field of your contact information.
 
Before we conduct any transaction with you, we also will ask for two forms of personal identification, which could be your date of birth, government-issued ID number or the last four digits of your Social Security number. This procedure is required by law and keeps your account safe.
 
Protecting our members’ information goes hand in hand with our commitment to outstanding member service. We understand that some members might find it to be a hassle to provide this information. You have another option: You can do most of your co-op business online at bluebonnet.coop or via our mobile app. To get the mobile app, search for “Bluebonnet Electric” in Apple’s App Store for iPhones or Google Play for Android smartphones.
 
For more information, please contact a member service representative by emailing memberservices@bluebonnet.coop, by calling 800-842-7708 or in person at a member service center in Bastrop, Brenham, Giddings, Lockhart or Manor. Our business hours are 7 a.m. to 5:30 p.m., Monday through Friday.
 
— Kathy Holmes, member service call center supervisor

Would you like to see your question featured in Bluebonnet’s pages in Texas Co-op Power magazine? We will also put the Q&A on our website, bluebonnet.coop. Click here to send us an email.


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