Dealing with it

Oops — you’re late paying your electric bill. But are you too late?

Bigger oops — your electric service has been disconnected. What can you do about it?

Delinquent Payment

You have 16 days from the date of issuance to pay your electric bill. Payments received after 16 days are considered delinquent and you will be charged a late payment fee of $5.00 or 5%, whichever is greater, of the total.
Bluebonnet will send you a delinquency notice when a payment isn’t received by the due date. Once the notice is issued, you have ten days to pay your electric bill or your service becomes at risk for discontinuation.
If your electric service is discontinued for bill non-payment, you must pay the full amount owed, a reconnect fee and a deposit if applicable. Payments are not accepted at your location. You must pay the full amount Member Service Center or by calling 1.800.842.7708

Your electric service may be discontinued if you fail or refuse to pay Bluebonnet according to your electric-service agreement or rules, applicable rate schedule or deferred payment.
At least ten days before your electric service is scheduled to be disconnected, Bluebonnet will mail a notice featuring the words “discontinuation of service.” The disconnection day cannot fall on a weekend day or holiday, but will fall on the next business day after the tenth day.
You can stop the disconnection by paying your full balance within the ten-day period at a Member Service Center or by calling 1.800.842.7708.
If Bluebonnet must dispatch an employee for disconnection of a delinquent bill, then you must pay the applicable fees.

Fees and rules subject to change by the Bluebonnet Board of Directors.