You’re late paying your electric bill. But are you too late?
Your electric service has been disconnected. What can you do about it?
- You have 16 days from the date of issuance to pay your electric bill. Payments received after 16 days are considered delinquent and you will be charged a late payment fee of $5.00 or 5%, whichever is greater, of the total.
- Bluebonnet will send you a delinquency notice when a payment isn’t received by the due date. Once the notice is issued, you have ten days to pay your electric bill or your service becomes at risk for discontinuation.
- If your electric service is discontinued for bill non-payment, you must pay the full amount owed, a reconnect fee and a deposit if applicable. Payments are not accepted at your location. You must pay the full amount Member Service Center or by calling 1.800.842.7708
- Your electric service may be discontinued if you fail or refuse to pay Bluebonnet according to your electric-service agreement or rules, applicable rate schedule or deferred payment.
- At least ten days before your electric service is scheduled to be disconnected, Bluebonnet will mail a notice featuring the words “discontinuation of service.” The disconnection day cannot fall on a weekend day or holiday, but will fall on the next business day after the tenth day.
- You can stop the disconnection by paying your full balance within the ten-day period at a Member Service Center or by calling 1.800.842.7708.
- If Bluebonnet must dispatch an employee for disconnection of a delinquent bill, then you must pay the applicable fees.
Fees and rules subject to change by the Bluebonnet Board of Directors.